Cookie & Privacy Policy


This privacy policy is for this website  and served by Southern Fire & Security LTD (SFS Ltd.) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. This policy is compliant with the General Data Protection Regulation (GDPR).

This website and the use of cookies:

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information        [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Email Newsletter:

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018 (GDPR).  No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the GDPR you may request a copy of personal information held about you by this website's email newsletter program.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

What is ‘personal data’?:

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the GDPR (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.  For the purpose of this policy the data controller is SFS Ltd., Stonebridge House, 28-32 Bridge Street, Leatherhead, Surrey, KT22 8BZ.

 

Legal basis of processing:

Personal information is processed on the following legal grounds:

  1. The performance of a contract with our customers and suppliers.
  2. The legitimate interests of the company, which are our usual business activities

Information we may collect:

  1. Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, meetings or when you communicate with us via social media;
  2. Information about the Services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
  3. Information if you visit one our office - including for example visual images collected via closed circuit television;
  4. Information you may provide us about other people (including for example, property agents, tenants, family members, key holders and so on);
  5. Information about your computer and about your visits to and use of our website – see ‘This website and the use of cookies’ above.
  6. Any other information that you choose to send to us.

How do we process your personal data?:

We comply with our obligations by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  1. Provide services and fulfil our contracts;
  2. Deal with any of your transactions;
  3. Meet compliance obligations;
  4. Take payment from you or give you a refund;
  5. Website administration;
  6. For internal operational requirements;

Our Retention Policy:

We keep your personal data for no longer than reasonably necessary. The retention periods can differ based on the type of data processed, the purpose of processing or other factors.

In general we hold your personal data on our systems for as long as you are a customer and for as long afterwards as it is in our legitimate interest to do so or for as long as is necessary to comply with our legal obligations (i.e. ongoing legal interactions)

Your rights in relation to your data:

Unless subject to an exemption*, you have the following rights with respect to your personal data:

  1. The right to request a copy of your personal data that we hold about you. This is known as a Subject Access Request (SAR) and can be made by applying directly to: SFS Ltd., Stonebridge House, 28-32 Bridge Street, Leatherhead, Surrey, KT22 8BZ;
  2. The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  3. The right to request your personal data is erased where it is no longer necessary for us to retain such data (see exemption note below);
  4. The right to request that we provide you (the data subject) with his/her personal data and where possible, to transmit that data directly to another data controller (where applicable).
  5. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  6. The right to lodge a complaint with the Information Commissioners Office (https://ico.org.uk/make-a-complaint/).

Our security procedures mean that we may request proof of identify before we reveal information to you.

* Exemption – There are several exemption written into the GDPR but the main one being an exemption to the right to have your data erased. For legal reasons it may be necessary to retain data even after a request for erasure has been made.  This will be clearly indicated should such occasions arise.

Changes to our privacy policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated March 2019.

How to contact us:

Southern Fire & Security Ltd.
Stonebridge House
28-32 Bridge Street
Leatherhead
Surrey
KT22 8BZ

T:  01372 619 247
E:  info@southernfiresecurity.co.uk

Or via our contact page at: http://www.southernfiresecurity.co.uk/contact/

Southern Fire & Security Ltd. © 2018
Registered in England. Compay Number: 10652137. VAT Number: 264 6265 88

Surrey Web Design by That Web Company